TERMS AND CONDITIONS
THIRD PARTY SUPPLIERS: EGT is only responsible for reserving the items listed in the reservation details. The third-party suppliers providing transportation, accommodations, sightseeing arrangements, tours, excursions and other components of your vacation or trip (collectively, "Suppliers") are independent contractors and are not agents, affiliates, representatives or employees of EGT, or any of its subsidiaries. EGT has no ownership interest in any Supplier. Any use of the EGT name by a Supplier is for identification purposes only and does not constitute ownership, agency, supervision or control by EGT. All documentation, receipts and tickets are issued subject to the terms and conditions specified by the Supplier.
GROUPS: If you are traveling as part of a group of 10 or more rooms, different deposit, payment and cancellation policies may apply than those set forth in these Terms and Conditions. See your Group Sales Contract for details.
RESERVATIONS AND PAYMENT: Exclusive Group Travel accepts payment by travel agency check or by electronic check (ACH), credit and debit cards issued on the following: American Express, Visa, Mastercard or Discover. For air/land packages, a deposit of $150 per person for land plus the cost of airfare must be paid by the deposit due date specified on the traveler invoice. Airfare is subject to change until purchased. For bookings paid by credit card, EGT may split the payment between EGT and the air carrier booked. The EGT land portion of the payment will be processed immediately and the airline will process payment at the time the air tickets are issued. Please note: Groups, Early Booking Bonus, and other special bookings may have different payment and cancellation policies and will be advised at time of reservation. Final payment is due 45 days prior to departure. If payment is not received by the due date, all components of the booking will be cancelled without a refund. Please remember that it is the obligation of the agent of record for a reservation to obtain a credit card imprint, proper authorization and a signature from the cardholder. EGT is not liable for chargebacks due to non-payment in cases where the agent of record did not obtain these forms of authorization. EGT is not responsible for any penalties, fare increases or fees incurred due to any late payments, all of which must be paid by the traveler. Any other person or entity (including a travel agent) who receives monies from individual travelers does so strictly as an agent of such travelers.
LAST-MINUTE RESERVATIONS: Reservations are accepted up to 3 days prior to scheduled departure and subject to availability. Any reservations made 14 days or less prior to departure will require payment of a $25.00 special handling fee.
RATES: All rates are quoted in U.S. Dollars unless otherwise noted. Rates are subject to change at any time, without notice. EGT reserves the right to make adjustments if a particular rate was incorrectly stated. EGT can guarantee rates only for reservations paid in full; therefore, it is recommended that full payment be made at time of booking. Airline tickets must be paid and issued to avoid rate increases, fuel surcharges and cancellation of airline reservations. Government and Supplier-imposed taxes and fees are subject to increase at any time, must be paid by the traveler and are not the responsibility of EGT.
QUOTED RATES DO NOT INCLUDE: Airline baggage charges, seat assignment fees or other ancillary fees, passport and visa fees, some departure taxes, gratuities, meals, beverages, resort fees, hotel energy surcharges, parking and valet fees, insurance, telephone calls, additional bedding charges, laundry service, and other miscellaneous charges of a personal nature are not included in our quoted fees, except where specifically noted.
REVISIONS AND CANCELLATIONS: Any revisions, changes or cancellations made to a reservation are subject to a fee of up to $50 per person, in addition to any other Supplier charges and penalties. Most airlines consider a name change to be a cancellation. No refunds will be granted on unused or partially used services once travel has commenced. Depending on the nature of the revision/cancellation, travelers will need to provide appropriate documentation in order to request any refund.
NO SHOWS: Failure to travel without prior notification is considered a no-show. No show penalties can be up to the entire cost of reservation and are subject to policies and procedures of the travel Suppliers.
EXCLUSIVE GROUP TRAVEL’S PROTECTION PLAN FEATURING CANCEL FOR ANY REASON WAIVER (provided by Exclusive Group Travel): If you are forced to cancel your
vacation FOR ANY REASON prior to your original scheduled flight departure time, Exclusive Group Travel will refund your money in full with the exception of
the cost of the protection plan. The Protection Plan also includes coverage for travel delays, accident- and sickness-medical expenses, lost/stolen baggage
and personal effects and bag delays (underwritten by Transamerica Casualty Insurance Company) as well as 24/7 Worldwide Emergency Assistance Services
(provided by On Call International). View terms, conditions and plan sponsors for
TRAVELER IDENTIFICATION AND PROOF OF CITIZENSHIP: The Transportation Security Administration (TSA) requires all airline passengers to provide the following Secure Flight Passenger Data (SFPD):
• Full Name as it Appears on Government-Issued I.D.
• Date of Birth
• Redress Number (If Available)
The name of the traveler on all reservations and travel documents must be an exact match to the photo ID of such person that will be used during travel. The traveler is responsible for all fees and expenses that may be incurred due to an incorrect name, or to the denial of travel due to an incorrect name. Updated information regarding security measures and requirements for air travel are available at www.tsa.gov. It is highly recommended that travelers check this website prior to travel to their scheduled destination.
All US citizens traveling to or from any international destination via airline transportation must have a valid passport which must be valid for a minimum of six months beyond the return travel date. It is the traveler’s responsibility to verify current entry requirements and obtain the necessary travel documentation based on the country of origin, destination and any countries in which a stop is scheduled. Minors 17 and under traveling alone or with a single parent may be required to have additional documentation on international flights. No refund will be issued for losses incurred as a result of failure to obtain or provide required valid documentation.
NOTICE OF AIRCRAFT CABIN INSECTICIDE TREATMENT: Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at: http://ostpxweb.dot.gov/policy/safetyenergyenv/disinsection.htm
TRAVEL DOCUMENTS: Travel documents will be issued 30 days prior to departure once full payment is received. A document reissue fee of $25 per booking plus any Supplier penalties will be charged for the replacement of lost documents.
AIR TRANSPORTATION & BAGGAGE FEES: EGT has no control over and assumes no liability for airline strikes, schedule changes, flight delays, flight cancellations or other airline initiated changes. In the event of such an occurrence, the airline is responsible and will determine what action will be taken.
Baggage checked or carried on board an aircraft, vessel or vehicle are subject to fees based on weight, number and size. Many airlines have implemented a policy for charging for checked and/or carry-on baggage. These charges are payable directly to the carrier. Please contact your airline for exact details. Baggage information is available at www.exclusivegrouptravel.com/baggagepolicy. EGT is not responsible or liable for any delay, loss or damage to baggage and personal property.
ACCOMMODATIONS: Facilities, guest services, amenities, hotel energy surcharges, resort fees and promotional offers are provided at the discretion of the hotel and are subject to change without notice. Any additional costs are the responsibility of the traveler and are payable directly to the hotel. Connecting rooms and bedding requests are not guaranteed and are based upon availability at time of check in. Hotel descriptions and photos do not necessarily depict the actual room in which guests will be accommodated; maps and images may not be exact or to scale, and are for general description purposes only. Room standards are the sole responsibility of the hotel. Hotel ratings are based on information provided.
RENTAL CARS: Each rental day consists of one 24-hour period. Overtime charges must be paid directly to the car rental company (CRC). Car rentals do not include gas, collision damage waiver, drop charges, personal accident insurance, personal effects protection, car seats, additional driver fees, upgrades or extensions of rental beyond the period included. All CRC claims must be settled directly with the CRC. NOTE: A valid driver's license and security deposit must be provided to the CRC. Minimum driver age varies by destination and type of vehicle. Underage drivers may be subject to an extra surcharge payable directly to the CRC.
PHYSICAL DISABILITIES: Travelers requiring special facilities, services or accommodations must disclose such needs to EGT at time of reservation. Wheelchair-accessible transportation and accommodations may be requested, but cannot be guaranteed, as accommodation standards vary by hotel and are not within the control of EGT. Your foreign destination may not conform to the United States' Americans with Disabilities Act requirements, and facilities for disabled persons may be extremely limited. EGT assumes no liability for the failure for the provision of accommodations by a travel vendor.
LIMITATION OF LIABILITY OF EGT:
No Liability for Suppliers or Providers
NEITHER EXCLUSIVE GROUP TRAVEL NOR ANY OF ITS PARENT, AFFILIATES, SUBSIDIARIES OR REPRESENTATIVES WILL BE OR BECOME LIABLE OR RESPONSIBLE IN ANY WAY, AND EACH OF THEM HEREBY DISCLAIMS ANY AND ALL LIABILITY FOR, ANY LOSS, COSTS, EXPENSE, INJURY, ACCIDENT OR DAMAGE TO PERSON OR PROPERTY RESULTING DIRECTLY OR INDIRECTLY FROM (I) THE ACTS OR OMISSIONS OF SUPPLIERS OR OTHER PROVIDERS OF GOODS OR SERVICES OR ANY OTHER THIRD PARTIES, INCLUDING, BUT NOT LIMITED TO, DELAYS OR CANCELLATION OF SERVICES, CESSATION OF OPERATIONS, BREAKDOWN IN MACHINERY OR EQUIPMENT, TECHNOLOGY PROBLEMS, OR CHANGES IN FARES, ITINERARIES OR SCHEDULES, AND/OR (II) ACTS OF GOD, FIRE, ACTS OF GOVERNMENT OR OTHER AUTHORITIES, WARS, ACTS OF TERRORISM, PIRACY, CIVIL UNREST, STRIKES, RIOTS, THEFTS, PILFERAGE, EPIDEMICS, QUARANTINES, OTHER DISEASE, CLIMATIC CONDITIONS, WEATHER, DANGERS INCIDENT TO ACTIVITIES OR FROM ANY OTHER CAUSE BEYOND EXCLUSIVE GROUP TRAVEL’S CONTROL .
ALL RESERVATION SERVICES PROVIDED BY EGT AND ALL TRAVEL ITINERARIES OR SERVICES OBTAINED BY YOU THROUGH EGT, WHETHER OBTAINED THROUGH OUR WEBSITE, THROUGH OUR REPRESENTATIVES OR OTHERWISE, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS AND ARE SUBJECT TO ANY AND ALL APPLICABLE LAWS, REGULATIONS, TARIFFS AND THE TERMS AND CONDITIONS OF ANY AGREEMENT OR ARRANGEMENT WITH SUPPLIERS OR PROVIDERS. TO THE EXTENT PERMITTED BY APPLICABLE LAW, EGT EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND SECURITY AND ACCURACY AND ALSO ALL WARRANTIES ARISING BY USAGE OF TRADE AND COURSE OF DEALING. EGT MAKES NO WARRANTY, AND EXPRESSLY DISCLAIMS ANY OBLIGATION THAT EGT'S WEBSITE OR SERVICES WILL MEET YOUR REQUIREMENTS OR WILL BE AVAILABLE ON AN UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE BASIS OR WILL BE UP-TO-DATE, COMPLETE, COMPREHENSIVE, ACCURATE OR APPLICABLE TO YOUR CIRCUMSTANCE OR THAT THE QUALITY OF ANY PRODUCT, ITINERARY, SERVICE, INFORMATION OR MATERIAL OBTAINED FROM OR THROUGH EGT'S WEBSITE OR SERVICES WILL MEET YOUR EXPECTATIONS .
LIMITATION ON DAMAGES
YOU ACKNOWLEDGE AND AGREE THAT, TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER EGT NOR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, PARTNERS, SUPPLIERS OR PROVIDERS WILL BE RESPONSIBLE OR LIABLE FOR: (A) ANY DAMAGES TO OR VIRUSES THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY AS A RESULT OF YOUR ACCESS TO OR USE OF THE EGT WEBSITE, YOUR DOWNLOADING OF ANY CONTENT FROM THE EGT WEBSITE OR YOUR USE OF ANY EGT SERVICE; OR (B) ANY INJURY, DEATH, DAMAGE, LOSS, CLAIM, ACT OF GOD, ACCIDENT, DELAY OR ANY DIRECT, INDIRECT, SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, WITHOUT LIMITATION, LOSS OR THEFT OF DATA OR RECORDS, BUSINESS INTERRUPTION, LOSS OF GOODWILL, LOST PROFITS AND LOST SAVINGS), WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, ARISING OUT OF OR IN ANY WAY RELATING TO THIS AGREEMENT, ANY OTHER CONTRACT BETWEEN EGT AND YOU OR YOUR USE OF THE EGT WEBSITE, ANY EGT SERVICES OR THE PERFORMANCE OR NON-PERFORMANCE OR DELAY IN PERFORMANCE BY EGT OR ANY PARTNER, SUPPLIER OR PROVIDER, EVEN IF EGT HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES ARISING FROM USE OF THE EGT WEBSITE OR EGT SERVICES OR FROM SUCH PERFORMANCE OR NON-PERFORMANCE. IF ANY ITINERARY OR PART THEREOF BOOKED THROUGH EGT IS CANCELLED BY EGT OR ANY SUPPLIER OR PROVIDER, EGT'S LIABILITY, IF ANY, RESULTING FROM SUCH CANCELLATION SHALL NOT EXCEED A REFUND OF THE AMOUNTS RECEIVED BY EGT FROM YOU FOR THE ITINERARY OR PART THEREOF CANCELLED. BAGGAGE AND OTHER PERSONAL BELONGINGS ARE THE TRAVELER'S RESPONSIBILITY OR THAT OF THE SUPPLIER OR PROVIDER, NOT EGT. EGT ADVISES THAT ALL TRAVELERS OBTAIN TRIP CANCELLATION AND LOST LUGGAGE INSURANCE.
IF, DESPITE THE LIMITATION OF LIABILITY SET FORTH ABOVE, EGT OR ANY OF ITS OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, AFFILIATES, PARTNERS, SUPPLIERS OR PROVIDERS IS OR ARE FOUND TO BE LIABLE FOR ANY LOSS OR DAMAGE ARISING OUT OF OR RELATING IN ANY WAY TO ANY OF THE OCCURRENCES DESCRIBED ABOVE, THEN, TO THE EXTENT PERMITTED BY APPLICABLE LAW, THE LIABILITY WILL IN NO EVENT EXCEED THE GREATER OF (A) THE TOTAL PACKAGE PRICE PAID TO EGT IN CONNECTION WITH THIS TRANSACTION OR (B) ONE-HUNDRED DOLLARS (US $100.00) OR THE EQUIVALENT OF LOCAL CURRENCY (THE "MAXIMUM LIABILITY").
SELLER OF TRAVEL: For Customers Purchasing Travel in the State of California: Our California Seller of Travel Registration Number is CST 2116782-50. California law requires certain sellers of travel to have a trust account or bond. Exclusive Group Travel has a bond issued by International Fidelity Insurance Company in the amount of $7,000.00. Registration as a seller of travel does not constitute approval by the State of California.
For Customers Purchasing Travel in the State of Iowa: Our Iowa Seller of Travel Registration Number is #1176.
Exclusive Group Travel, LLC is registered with the State of Florida as a Seller of Travel. Registration No. ST39968.
These Terms and Conditions are subject to change at any time at EGT's sole discretion without notice.
2014 Exclusive Group Travel, LLC. All rights reserved