Effective Date: May 12, 2014
Exclusive Group Travel, LLC and its subsidiaries, affiliates and their respective employees (hereinafter referred to collectively as "EGT," "Exclusive Group Travel" or "we" or "us") pride ourselves on discretion, integrity, confidentiality, and protecting the information provided to us by our clients.
If you do not agree with these terms, do not provide any personal information to us. If you refuse or withdraw your consent, or if you choose not to provide us with any required personal information, we may not be able to provide you with our services.
Our Website is intended for use by persons 18 years of age or older. Minors (as defined under the laws of their jurisdiction of residence) are not eligible to use our services. Therefore, we do not knowingly collect personal information from any Minor, and we will not use any such information if we discover that it has been provided by a Minor.
We are committed to protecting any personal information that you provide us, including your name, date of birth, address, email address, phone number(s), and credit card information. To protect your personal information, our Website uses some of the latest security technology available, and we encrypt data in transmission. However, you should know that no data transmission over the Internet or information storage technology can be guaranteed to be 100% secure. This Website is a Network Solutions certified site.
Collection of Information
Personal information is only collected when you or someone authorized by you voluntarily and specifically provide it. Some information must be provided to fulfill various requests, and the required information is clearly noted with an asterisk symbol (*) placed by required fields when you purchase travel, complete a profile, participate in a survey, contest or sweepstakes, or contact us.
DATA WE COLLECT ABOUT YOU
Data You or Your Representatives Provide
Exclusive Group Travel collects information through your use of our Website and by other means, such as email or during telephone calls with our representatives. We also collect information about you from any third parties who book travel on your behalf. We collect personal information you or your authorized representatives may voluntarily provide to us through the use of our Website and otherwise for the purpose of purchasing travel, for participation in contests and sweepstakes or surveys. Information, including your full name, e-mail address, and phone number will be collected when you contact us for customer service including for technical support, changes, documents, brochures, refunds, or general questions or suggestions.
Automatically Collected Data
We may automatically collect personal and non-personal information through your use of our Website. This information includes:
- The IP address and session information of your computer or device.
- Non-personal information and aggregated, de-identified, or anonymous information about your use of our Website, including:
- Dates and times when you access our Website, including any referring web site (if applicable);
- Information about navigation of our Website, including screen resolution;
- Information and files that have been downloaded to our Website;
- The type of browser or operating system you have.
HOW WE USE DATA COLLECTED ABOUT YOU
Use of Your Information
Collected information is used for a number of purposes, including purchasing travel, notifying you in the event of any itinerary changes, providing travel documents, requesting your participation in a survey, entering a contest or sweepstakes, or improving your overall experience when visiting our Website, as well as for our own internal purposes. We do not sell or rent your personal information to any third party.
To purchase travel, we require your full name (as well as the full names of others accompanying you), residence street address, e-mail address, phone number(s) and credit card information including card number, card type, cardholder name, and expiration date. For specified travel purchases, we may also collect the name of the airline you will use, and flight number(s). When you purchase travel with us, you will receive confirmation of your travel itinerary via e-mail. Information collected when you complete a travel reservation is used to confirm and process your travel reservation, bill your credit card, and deliver your travel documents, either via mail or by other electronic means.
From time to time, modifications may need to be made to your travel itinerary because of unforeseen schedule changes, hotel renovations, and business conditions. When such modifications must be made, we will notify you by postal mail or e-mail about the modifications and help you make alternative arrangements as necessary.
On occasion, you may be invited to subscribe to e-mail newsletters to receive details on special promotions, travel tips, and general information on the destinations we serve.You are under no obligation to subscribe to the e-mail newsletters, or respond to any offers included in the e-mail newsletters, and you may unsubscribe by following the unsubscribe instructions on any e-mail newsletter you receive. Some personal information, including first name, last name and e-mail address, is collected when you subscribe to an e-mail newsletter, and the required information is clearly noted with an asterisk symbol (*) placed by required fields.
Responses to Inquiries or Suggestions
We may use your e-mail address and/or telephone number to respond to any inquiry from you regarding technical support, changes, documents, brochures, refunds, or suggestions.
Improving Your Customer Experience
We collect certain types of information based on your navigation of our Website, and we use this information to better understand and serve our customers so that we can improve our Website and develop featured programs and content that will be of interest to site visitors.
Information Shared with Suppliers
To process and provide the travel services you have requested, we may share your information with authorized Suppliers - including airlines, hotels, rental car companies, optional activity operators - and service providers that provide certain services or functions on our behalf. Without limiting the foregoing, in connection with airline reservations, we provide all information to the air carrier that is required to be provided under applicable TSA rules and regulations. In addition, in order to process and confirm your travel reservations, our Suppliers may also collect personal information, including your name address, e-mail address, phone number and credit card information. We offer travel products only from what we believe to be reputable hotel, airline, rental car, and other Suppliers, but we cannot be responsible for unauthorized disclosure of your information by Suppliers that Exclusive Group Travel does not own or directly control, or for the actions of people Exclusive Group Travel does not employ or manage. You are encouraged to review the privacy policies of any Suppliers whose products or services you consider purchasing through our Website.
Contests, Sweepstakes or Surveys
From time to time, we may provide you directly with, or may engage a reputable third-party to facilitate the delivery of, various programs, including surveys and contests or sweepstakes offers. Information collected when you participate in a contest or sweepstakes or respond to a survey may include your full name, e-mail address, phone number, and street address. You are under no obligation to participate in any contest or sweepstakes or respond to any survey, and you may unsubscribe from receiving any contest or sweepstakes offer or survey sent via e-mail by following the unsubscribe instructions in the offer or survey you receive.
Legal Disclosure and Disputes
When required by subpoena or in connection with a legal proceeding, we may disclose information we have collected from customers when they purchased travel products or services. In certain cases involving fraud, we may also disclose information about someone who poses a potential threat to our interests or whose activities could bring harm to others. Additionally, it may become necessary to provide customer information to credit card companies, for the purpose of resolving disputes that arise in the normal course of business.
Subject to certain exceptions, you have the right to access, update, correct, or delete your personal information collected through our Website. You can access or change information in connection with your account or application by logging on to your account online or by contacting us as described in the Contact Us section below.
Changes to This Policy
If you have any questions about how your information is stored or used by Exclusive Group Travel, please contact us at firstname.lastname@example.org or by mail at: